Lexi’s Letter continues: introducing Liz’s Letter, a new voice in the patient story

There are moments in our work that stop us in our tracks.

The first time we read Lexi’s Letter in the studio was one of them. It was quiet afterwards, the kind of quiet that tells you something important has just happened. Not because it was designed to be emotive, but because it was honest. Clear. Unfiltered. A young person telling the truth about what it feels like to be in hospital.

Since then, Lexi’s words have travelled further than any of us could have imagined. Into universities. Into hospitals. Into conversations between clinicians, play specialists and students. Into places where change begins.

And now, there is another voice we want to share.

Introducing Liz’s Letter

Liz is Lexi's mum. After helping Lexi write her letter, Liz was inspired to write her own, as a plea to healthcare professionals to understand what might be going on for the parent or carer sat beside the patient. Liz's Letter gives an honest point of view from a mother's perspective. 

Liz’s Letter is a new Lexi’s Letter resource.

Where Lexi’s Letter opened the door, Liz’s Letter helps widen it.

Together, they begin to show something important: there is no single “patient voice”. There are many. And the more we listen, the better we can understand what care really feels like from the other side.

You can see Liz share her story here.

You can read Liz’s Letter here.

Why this matters

One of the most powerful things about Lexi’s Letter has been its ability to shift perspective.

Not through policy.
Not through training frameworks.
But through something much simpler, empathy.

People read it and pause. They reflect. They see their work differently.

Liz’s Letter builds on that.

It adds depth. It reinforces the message that listening to young people isn’t a one-off exercise, it’s an ongoing commitment. And it gives teams another way to start conversations about patient experience, communication, and care.

Because when you hear more than one voice, patterns begin to emerge.
And patterns are where change starts to take shape.

A growing resource

Liz’s Letter is part of a wider resource that is continuing to be developed, shaped by real experiences, and designed to be used in real settings.

We know how busy clinical environments are.
We know how hard it can be to find time for reflection.

So, these resources are deliberately simple.
Accessible.
Easy to share.
Designed to spark discussion, not add burden.

If you would like access to the full Lexi’s Letter resource pack, including supporting materials to help you use Lexi’s Letter in your team, teaching, or organisation, please email:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Staying connected

This work is growing because people are sharing it.

If you’d like to follow how Lexi’s Letter is being used across healthcare, you can stay connected here.

One voice becomes many

Lexi wanted her words to help other young people.

That was always the starting point. Liz’s Letter is part of that, #LexisLetter. You can see Lexi’s Letter here.